Healthcare providers are switching to electronic fax and outsourcing the sending and receiving of faxes in order to be in HIPAA compliance – ensuring that Protected Health Information (PHI) is transmitted under the federal regulated guidelines.
Those representing the Healthcare Sector must comply with a series of federal regulations covered under Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and regulations on business associates covered under the American Recovery and Reinvestment Act of 2009 (“ARRA”). ARRA regulations stipulate that sensitive Protected Health Information (PHI) must be secured while being managed within an enterprise information infrastructure. Hard-copy documents left on fax machines can result in unauthorized and insecure access to sensitive Protected Health Information. Such regulatory breaches can result in costly penalties, litigation, and ultimately damage the organization image.
We provide a fully outsourced fax service that provides for the secure transmission of fax documents electronically to email, Secure FTP Server, Network Drive and secure printers. Complete security, auditing and reporting is assured for full compliance with all federal mandated regulatory requirements.
Call today to learn more about our HIPAA Fax and PHI Fax Product Offering.
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HealthCare providers have chosen our fax solution over other companies for the following reasons:
|SAS70 Security Certification and yearly audits assures that security is a #1 priority||Required Business Associate Agreements are jointly signed|
|Compliant with HIPAA and PHI federal guidelines||Fax image is only persistent during transport and then deleted (optional)|
|Powered by the largest messaging platform in the world||30 day online history and reporting|
|Suitable for small and large organizations – You pay per page and a small monthly fee per required inbound fax number||Maintenance Free – No in-house IT administrator to maintain hardware, software and phone lines as would be necessary with a standalone fax server|
Acceptance. Choose a Hosted Fax Solution where 95% of the Fortune 100 Corporations utilize the products and services of the platform. The solution is architected to support many different configurations and to satisfy a diverse list of companies; all with their own methodology of how they want the fax product to function. You will benefit from a team of experts who know, and have previously implemented best practices. We will assist you in configuring the right solution for your company.
Reduced Costs. Hosted Fax Solutions reduces fax costs up to 70% by eliminating the need for fax servers, telecom lines, software upgrades, configuration mistakes and IT support issues associated with fax. Your companywide fax cost will plummet to pennies-per page using transaction based pricing. Our pricing model leverages economies of scale that only a large global corporation can supply.
Fax Numbers. By assigning a unique toll-free or local number, faxes can be managed by the service and capacity issues are eliminated for a Never Busy Fax experience. You have the option of transferring a pre-existing fax number, or we can register a brand new number. You will always own your fax numbers, so you can transfer or port the number to another service if required in the future – other leading competitors end up owning your fax number. Faxes sent to your number will automatically be received, formatted for the delivery you have chosen. Plus, there is reporting on all fax message activity via the Internet or a report can be generated by the system and automatically sent to you.
Simplified Web Administration and Reporting. The web site allows you to add/change/delete users without having to contact customer support. You can assign cost centers for easy bill breakout and charge-backs. You can even request special fax numbers in specific locations or request toll-free numbers. The site provides for real time reporting that lets you track and search faxes by fax number or date and time stamps. Custom reports can be created and delivered at time intervals throughout the day if requested.
Privacy and Records Retention. HIPAA Compliant Fax means you are meeting the privacy and record-keeping mandates of the 21st century. We turn fax processes into digital workflows that can be tracked, audited, and archived; making centralized records retention as convenient for fax as it is for email.
Access Points. There are many different types of access points supported; Email Fax, FTP Fax, SFTP Fax and API Fax. If you require secure transport, you can connect securely to our network through the Internet using Exchange Transport Layer Security or through a VPN (virtual private network). We also publish a Fax API to integrate with your existing applications to hand off your fax messages via a secure VPN.
Disaster Recovery and Security. Full disaster recovery and security, at no extra cost to your company. To ensure total security, privacy, and confidentiality, a security audit is performed annually by an outside firm which publishes the annual SAS70 Audit document. System availability provided by two fully mirrored operation centers with redundant Telco providers with different access points into the buildings.
OCR Fax / Bar Code Fax Routing. Documents that contain a bar code can be routed with the bar code information. The file name of the fax message can also receive the value of the Bar Code for identification. Optical Character Recognition (OCR) can be developed to read the contents of the fax and the values can be transmitted to internal applications or used to route the fax internally. As a result, workflow processes increase downstream with fewer errors from manual keying of data from faxes.